Instant guest chat.
Any language. Any time.
Sami answers every guest message the moment it arrives — in their own language, across web chat and WhatsApp — so you never lose a booking to a slow response.
Your guests get answers.
You get your evenings back.
Most property managers lose bookings to slow responses — especially outside working hours. Booking Chat makes that problem disappear.
24/7 availability
Sami responds the moment a guest messages — whether it's 2pm or 2am, weekday or weekend.
Any language, automatically
Sami detects the guest's language and replies in kind. French, German, Dutch, Spanish — no setup required.
Web widget + WhatsApp
Embed a chat widget on your listing page or connect your WhatsApp Business number. Both channels, one inbox.
Booking-capable
With a PMS connected (Beds24, Hostaway, Smoobu, or iGMS), Sami can check live availability and confirm bookings directly in the conversation.
Guests message you first.
Sami replies instantly.
TheReach connects to WhatsApp through the official WhatsApp Business API. Every conversation is guest-initiated — your guest sees your WhatsApp number on your listing or welcome message and reaches out. Sami responds in their language from that first message onwards.
No unsolicited messages are ever sent. TheReach does not use WhatsApp for outbound marketing. The channel is strictly for responding to guests who contact you first.
Share your WhatsApp number
Add it to your Airbnb listing, booking confirmation email, or welcome guide. Guests who want to reach you will message you there.
Guest sends the first message
The guest initiates — they message your WhatsApp Business number with a question or request.
Sami responds in their language
TheReach detects the language and replies instantly, handling FAQs, availability, and booking questions end-to-end.
You see the full thread
Every WhatsApp conversation appears in your TheReach inbox alongside web chat. One place for all guest messages.
What this looks like in practice
Your guests message from across Europe and beyond. Here's how Sami handles it.
A Dutch guest messages at 11pm asking about check-in codes.
Sami replies in Dutch within seconds, shares the code, and asks if they need anything else. You sleep.
A French family wants to know if August 10–17 is available and what the rate is.
Sami checks availability via your PMS, quotes the price in euros, and captures their contact details as a lead.
A current guest WhatsApps asking for the WiFi password at midnight.
Sami pulls the answer from your knowledge base and replies instantly. No need to wake anyone up.
Set up in under an hour
No integrations team needed. Most properties are live the same day they sign up.
Add the widget or connect WhatsApp
Embed a one-line snippet on your listing site, or link your WhatsApp Business number in settings.
Build your knowledge base
Add FAQs, property rules, check-in instructions, and local tips. Sami draws on all of it when answering guests.
Sami handles enquiries automatically
Guests get instant, accurate replies in their language. Leads are captured and surfaced in your dashboard.
You step in when it matters
Complex requests or unhappy guests are flagged to you immediately. Routine questions never reach your phone.
Frequently asked questions
Stop losing bookings to slow replies.
Set up takes less than an hour. Sami handles the rest.