An AI receptionist for a law firm’s first client call
Help a prospective client reach the right practice area and arrange an initial conversation without sharing their whole case in chat.
Read the guide- Hello, I’m the firm’s AI receptionist. Which team are you trying to reach?
- I’d like an initial call about a commercial lease.
- Our property team handles lease enquiries. When could they reach you?
- Tomorrow before midday would work.
Keep the first exchange short
Start with the broad area, such as employment, property or family law, preferred language and a callback contact. Let the firm decide which further information it needs for a conflicts check through its own intake process.
Set expectations for a consultation
State whether the firm offers an initial call, what the published fee covers and how a consultation is confirmed. A caller should know which office will contact them and when that office is open.
Give urgent matters a direct route
A caller mentioning a hearing tomorrow needs the firm’s urgent contact details. Avoid interpreting paperwork or calculating deadlines in the chat. Publish the office’s instructions for getting documents to the assigned lawyer.
Common questions
Does an enquiry open a client file?
Use the firm’s own wording about engagement and explain who confirms representation.
Can existing clients reach their lawyer?
Give them the established client contact channel and ask only for the details needed to route the request.