An AI front desk for hotel calls and guest messages
Help arriving guests find the right entrance, understand hotel policies and reach reception when their stay needs personal attention.
Read the guide- Hello, I’m the hotel’s AI receptionist. How can I help with your arrival?
- My train gets in after eleven. Which door should I use?
- Use the night entrance beside reception. Would walking directions from the station help?
- Yes, I’ll be coming out of the south exit.
Answer the question at the station
A guest stepping off a late train needs a short answer they can use on a phone. Add the night entrance, reception hours and directions from the nearest stop. Walk the route yourself once to catch details a map misses.
Distinguish a facility from its availability
A hotel may have a garage without guaranteeing a space. Document which amenities are included, which require a request and who confirms them. The same distinction matters for cots, accessible rooms and early check-in.
Give the night team a clear handover
For a noisy room or broken lamp, collect the room reference through the hotel’s approved channel and ask when staff may contact the guest. Publish the staffed number for urgent help so guests can reach it directly.
Common questions
Can it quote tonight’s room rate?
Share your official booking page so the guest sees current room types, rates and cancellation terms together.
What should a multi-property hotel group add?
Give each hotel its own arrival instructions, parking policy and desk contact. Ask for the hotel name before answering.