An AI receptionist for workshops and car repair bookings
Give the service desk the vehicle details and job request it needs while technicians keep working in the bay.
Read the guide- Hello, I’m the workshop’s AI receptionist. What would you like to arrange?
- An annual service for a 2020 hatchback. Can I drop it off before work?
- Our early drop-off uses the side gate. What make and model should I put on the request?
- It’s a SEAT León. Friday would be easiest.
Identify the job before discussing timing
A scheduled service and an intermittent fault need different workshop time. Ask for the make, model, year and reason for the enquiry. A service adviser can use those details to decide what inspection or appointment to offer.
Make drop-off instructions usable
Someone leaving a vehicle before work needs the entrance, opening time and key handover procedure. Add parking restrictions, what to bring and the shop’s actual arrangements for after-hours drop-off.
Give repair updates to the right person
Ask for a job reference through the shop’s chosen channel when a customer wants an update. A service adviser confirms parts delivery, completion and the final bill. Route safety concerns according to the workshop’s instructions.
Common questions
Can it diagnose a warning light?
It can record what the driver saw and provide the workshop’s approved contact. Diagnosis requires qualified assessment.
Can it quote for a routine service?
Use the workshop’s published packages and explain which vehicle details a final quote requires.