One resident layer.Every residence. Every student.
Launch a branded resident experience for your students, answer the everyday questions 24/7 in their own language, and give your on-site team one place to handle issues, bookings and packages — alongside the systems you already run.
GDPR aligned · EU-based · 145+ languages · Sits above your PMS
Welcome to your residence
City Campus · Room 314
Hi! Ask me anything about your residence or the city.
Built for the teams running student housing
One branded platform. Every residence.
Your operator brand, many residences — each with its own identity, content and AI knowledge, all managed centrally.
Select your residence
City Campus
#204815
Riverside Halls
#573920
Old Town House
#861204
City Campus
Student residence
Riverside Halls
Studios & ensuites
Old Town House
Student & short-stay
One operator-branded app across every residence
Students join with a secure six-digit residence code
Each residence has its own spaces, services and rules
Residence-specific AI knowledge for accurate local answers
Manage every site from one portfolio view
From move-in to everyday living in minutes.
A guided, branded onboarding that connects each student to their residence and its services.
Your brand
Your branded resident app
Welcome
Open your operator's branded app.
Enter your 6-digit residence code
Enter your code
A secure six-digit code links students to their residence.
Your residence is ready
City Campus · Room 314
Your residence is ready
Room, spaces and services set up instantly.
Ask me about move-in, study rooms or house rules.
Meet your concierge
Residence-specific answers, in your language, day or night.
Your resident home screen
Everything in one place
Services, updates and house rules from day one.
Everything students need, in one place.
Practical, everyday tools that make living in the residence effortless — in the student's own language.
Ask the AI concierge
Instant, residence-specific answers by chat, 24/7, in 145+ languages.
Residence updates
Announcements and news from the on-site team.
Report an issue
Log a maintenance problem in seconds and follow its status.
Book shared spaces
Reserve study rooms, the gym or common areas where enabled.
House rules & info
Rules, guides and residence paperwork in one place.
Votes & surveys
Take part in residence decisions and feedback.
Package alerts
Get notified when a parcel is waiting at reception.
Modules are configured per residence, so available features can vary by site.
Five AI agents. One resident experience.
Specialist AI working together behind a single branded app.
AI Resident Concierge
Answers residence-specific student questions 24/7, in their language.
AI Issue Triage
Identifies maintenance issues, urgency and the right team.
AI Booking & Requests
Handles space availability, bookings and everyday requests.
AI Local & City Guide
Live local info and recommendations for international students.
AI Operations Analyst
Surfaces recurring questions, topics and service trends.
Four pillars, one platform.
Resident experience
AI concierge, updates, bookings, house rules and participation.
On-site operations
Issue reporting, triage, assignment and routing to the right team.
Portfolio management
Multiple residences, teams, permissions and analytics.
Branded delivery
Your operator identity with a residence-specific experience.
More than answers. AI that understands, routes and organises.
Student requests don't just get replies — they become tracked operational tasks for your team.
- A student reports an issue in the app
- The AI gathers the missing details
- Issue type and urgency are identified
- It's routed to the right on-site team
- Full context travels with the request
- Progress is tracked until it's resolved
- Recurring issues surface at portfolio level
One view across every residence.
Give your operations team a single portfolio dashboard — residences, open requests, announcements and team assignments in one place.
3
Residences
8
Open requests
4
Announcements
12
Team members
Built for the full student journey.
Introduce the experience before intake, support students from move-in through term-time, and carry the same residence into rebooking and the next cohort — without rebuilding the platform.
The platform grows with you.
TheReach is white-label from the ground up. As your operation needs more, new workflows become part of the same resident and admin experience — not another disconnected app.
Guest & Visitor Passes
Let students register a guest and notify reception on arrival.
Rebooking & Renewals
Proactive campaigns that invite students to re-book for next year.
Payments & Arrears Reminders
Gentle, multilingual payment nudges once connected to your finance data.
Community Board
Resident groups, buy-and-sell, lost-and-found and language exchange.
Keyless Access
Issue and revoke smart-lock or card access from the dashboard.
PMS & Access Integration
Connect StarRez, Kinetic or your booking engine and access control.
These are configurable or roadmap modules, scoped as part of an engagement rather than shipped on every plan.
Built for operational control across sites.
Foundations ready for multi-residence operations.
EU-based data handling
Your data is processed in the European Union.
GDPR-aligned workflows
Privacy and data-processing practices built in.
Role-based permissions
Give each team member the right level of access.
Secure student onboarding
Six-digit residence codes connect students to the right site.
Residence-specific knowledge
Answers grounded in each residence's own information.
Integration-ready architecture
Connect the booking, PMS and access systems you already run.
Bring your student housing to life.
See how TheReach can deliver a branded, multilingual resident experience across your residences — live in weeks, alongside your existing systems.
GDPR aligned · EU-based · Multilingual · No rip-and-replace