TheReach.ai + iGMS: AI Guest Communication for Multi-Channel Property Managers

iGMS handles your multi-platform calendar and automated messaging within OTAs. TheReach.ai handles the communication that falls outside OTAs — direct WhatsApp enquiries, phone calls, website chat — and connects back to iGMS for availability data and booking creation.

The integration gives Sami unified calendar visibility across your iGMS account. When a guest asks about a date, Sami sees the same picture you do in iGMS — across all channels, all properties.

What iGMS + TheReach connects

iGMS provides:

• Unified calendar across Airbnb, Booking.com, Vrbo, and direct
• Automated messaging templates within OTA inboxes
• Team management and task automation

TheReach adds:

• WhatsApp, web chat, and voice handled 24/7 by Sami
• Live availability queries that read your iGMS unified calendar
• Direct booking creation in iGMS from any Sami conversation
• Guest support outside OTA inboxes (the channel iGMS automated messages don't reach)
• Google Review management across all your properties

Unified calendar sync

One of the most common problems for iGMS users is availability confusion on direct channels: a guest asks on WhatsApp if certain dates are free, but the calendar shown doesn't reflect a pending Airbnb hold or a block from Booking.com.

Because Sami reads your iGMS unified calendar, it sees the same consolidated availability you see — including blocks from all connected OTAs. No overbooking risk from direct enquiries.

Booking flow

In-stay guest support

iGMS automates pre-arrival and post-checkout messages within OTA inboxes. But the most time-consuming guest interactions happen outside OTA inboxes — on WhatsApp, by phone, or via your website chat — and they happen at all hours.

Sami handles these using a per-property knowledge base: check-in codes, parking, WiFi, appliance guides, local emergency numbers. Urgent situations — locked out, safety issue, genuine distress — escalate to your phone immediately with the full conversation context.

Setup: generate a token, paste it, done

iGMS uses an API token — you generate it in iGMS in about 10 seconds, then paste it into TheReach. No configuration beyond that.

1. Generate your iGMS API Token.
   In iGMS, go to Settings → API Access and click Generate API Token. Copy the token it creates.
2. Paste it into TheReach.
   In your TheReach dashboard, go to Settings → Integrations → iGMS. Paste your token into the input field and click Test & Connect.
3. Done.
   TheReach verifies the connection. Sami immediately starts reading your iGMS unified calendar — including any blocks from Airbnb, Booking.com, or Vrbo — for all incoming availability queries.