An AI guest concierge for vacation rentals
Help guests find their building, understand check-in and report a problem at the right property, even when the host is between turnovers.
Read the guide- Hi, I’m the host’s AI concierge. Which apartment are you arriving at?
- Courtyard Loft. Is the entrance on Market Street?
- It’s on the side lane beside the bakery. Would directions from the car park help?
- Yes, we’ve just parked there.
Write arrival instructions from the pavement
Stand outside with your phone and look for the first point a guest could miss. Is the entrance down a side alley? Are there two lifts? Add those landmarks to the property’s arrival guide. Keep door codes and guest-specific access details in your verified check-in process.
Answer for the correct apartment
Two units in one building may have different parking rights, pet rules or checkout times. Ask which property the guest means before answering. Add the approved luggage storage option for people arriving before the cleaner has finished.
Make a maintenance report actionable
A message saying “the heating is broken” is more useful with the unit name, affected room and a contact window. Record those details, give the host’s urgent contact when appropriate and let the host agree a visit with the guest.
Common questions
Can guests request late checkout?
Capture the requested time and explain who confirms it after checking the next arrival and cleaning schedule.
Can it answer pre-booking questions?
Give it public details such as lift access and pet policies, plus a listing link for current availability and rates.