An AI receptionist for real estate viewings and enquiries
Give buyers the listing details they called for and help agents return from viewings with a useful list of people to call back.
Read the guide- Hi, I’m the agency’s AI receptionist. Which listing caught your eye?
- The flat by the station. Could I visit after work?
- What’s the listing reference and which evening suits you?
- R42. Thursday after six would be ideal.
Start with the listing reference
Two flats on the same street can have different viewing arrangements. Ask for the listing reference or link before giving directions, describing access or sharing the viewing request form. Give the receptionist a dated fact sheet for each active listing.
Turn interest into a viewing request
A buyer who calls from work may only have a minute. Collect the property, preferred day and a way to reach them. The agent can then come back with a time the owner has actually agreed to.
Make room for sellers
A valuation enquiry needs a different conversation. Ask for the area, property type and a suitable callback time. Leave valuations and negotiation with the agent who knows the neighbourhood.
Common questions
Can the receptionist share a private address?
Give it the public location from the listing. Your team can release precise access details once it confirms a viewing.
What happens when a listing is withdrawn?
Remove the listing from the assistant’s information and give it a link to the current catalogue for future enquiries.