An AI receptionist for physiotherapy appointments
Let patients find first-assessment and follow-up appointments while therapists can finish the session they are giving.
Read the guide- Hi, I’m the practice’s AI receptionist. How can I help with your appointment?
- I’m new here. Do I book the thirty-minute follow-up?
- For a first visit, choose the initial assessment. Would you like that booking page?
- Yes, and could you tell me where the entrance is?
Explain the first assessment
The person calling may never have seen a physiotherapist. Use the practice’s own description of the first session, its duration, fee and what to bring. A link to that appointment type helps patients avoid selecting a shorter follow-up slot.
Record practical needs
Ask whether the patient prefers a clinic visit or wants to enquire about a home appointment. Add lift access, parking and the areas served for home visits. Keep personal history and rehabilitation decisions for the therapist.
Handle changes between sessions
Publish the cancellation window, how to contact the clinic and the process for changing therapists. If a patient has a question about an exercise or new pain, use the clinical callback route agreed by the practice.
Common questions
Can it tell someone which treatment to book?
It can describe the practice’s appointment types. Ask a therapist to advise when the appropriate treatment is unclear.
How do home visits work?
Add your postcode coverage, access requirements and who confirms the appointment and fee.