An AI medical receptionist for clinic administration
Help patients find the correct department, appointment link and reception hours while clinical questions stay with their care team.
Read the guide- Hello, I’m the clinic’s AI receptionist. Which service do you need?
- I have a referral for a first dermatology appointment.
- I can share the first-visit booking page. Which clinic location is convenient?
- The centre near the bus station.
Organise by appointment purpose
A new referral, follow-up visit and request for a copy of a report may go to different desks. Give the receptionist a short directory of departments, public contact details and the clinic’s booking instructions for each visit type.
Share the instructions approved for that visit
Store the clinic’s current arrival guidance, accessibility information and links to official preparation sheets. If the patient is unsure which sheet applies, a clinical team member should confirm before the patient changes anything.
Give confidential requests a secure route
Administrative chat is useful for finding the results portal or the reception number. Requests for results, symptom assessment or treatment changes need the appropriate secure or clinical channel. Publish a separate contact for urgent concerns.
Common questions
Can patients choose the right clinic location?
List the services at each site, public transport stops and accessible entrances so they can check before travelling.
Should patients send medical reports through chat?
Provide the clinic’s approved upload or delivery procedure for documents.