An AI receptionist for tradespeople out on a job
Capture the postcode, type of work and callback window while your crew is on a ladder or under a sink.
Read the guide- Hi, I’m the AI receptionist for the repairs team. What needs attention?
- The tap in our staff kitchen keeps dripping.
- Which postcode is the job in, and when could a plumber call you?
- 29010. I’m here until four.
Start with the service area
A postcode quickly tells a plumber or electrician whether the job is within reach. Give the assistant your coverage area, travel charges and list of work you accept, including any differences between normal and out-of-hours service.
Collect enough for a useful callback
Ask which fixture or appliance is involved, whether access needs arranging and when the customer can speak. A brief description gives the tradesperson a starting point for deciding whether a site visit is needed.
Explain call-outs accurately
Publish the call-out fee separately from parts and labour. Give urgent hazards the contact route approved by the business. Jobs involving risk need qualified help on site, so keep repair instructions out of the receptionist’s script.
Common questions
Can it give a fixed price?
Publish prices for defined jobs. For work with uncertain scope, collect the details for a quote.
What if the address is outside the area?
Use the postcode policy and explain whom the customer can contact if exceptions are available.