An AI dental receptionist for appointments and patient enquiries
Give patients a clear route to a first visit, routine booking or call from the dental team while reception is helping someone in the practice.
Read the guide- Hello, I’m the practice’s AI receptionist. What can I help you arrange?
- I’d like a check-up. I haven’t visited before.
- Choose “First dental visit” on our booking page. Would you like the link?
- Yes, please. I’ll look for a morning appointment.
Find the right appointment type
A hygiene visit, broken retainer and first consultation use different parts of the diary. Use the names that appear on your booking page and explain what a new patient should select if they have never visited.
Prepare first-time visitors
Provide practical details such as step-free access, reception hours and the practice’s usual arrival time. Link patients to approved registration forms so they can supply health information through the practice’s chosen system.
Set an urgent contact route
Agree the wording for urgent enquiries with the dental team, including the out-of-hours contact. A receptionist can explain how to reach a clinician. Assessing pain, injury or suitable treatment belongs with clinical staff.
Common questions
Can it explain the cost of a check-up?
Give it the practice’s published fee and what that fee includes. Send individual treatment estimates to the dental team.
Can patients change a booking?
Share the practice’s rescheduling instructions or collect a callback request for reception.